Man working on the roof
carpenter hands working with a chisel and carving tools
Roof repairs

About Us

Launched in January 2016 and privately owned, Evolution’s core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience.

Our core principles and values are designed with the customer in mind. We pay attention to every touch point in the claims process with precision. We empower our employees and supply chain to make decisions which are in the customer’s best interests.

Claims are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.

We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times. Our simple pricing models provide certainty and transparency.

  • Services


    We provide an end to end building claims management service which includes: independent validation, loss mitigation solutions, building restoration and reinstatement, scaffolding, asbestos removal and commercial services.

  • Our Team


    Evolution prides itself on our ‘go the extra mile’ culture and being ‘easy to do business with’. We believe that we are different. We listen, we partner, we work hard and we understand.

  • Delivery


    Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.

  • Location


    We are headquartered in Birmingham within a short distance from key motorway and rail links.

Our Values

Customer Experience

Customer Experience

Quality of service and the customer experience is critical to our success. Working in partnership with insurers, we want our people to act and feel like they are an extension of the insurer’s business.

First to Market

First to Market

Our team brings with it years of industry knowledge, relationships, customer understanding and a strong and proven track record in delivering excellent customer service and ‘first to market’ innovation.

Digital Customer Solutions

Digital Customer Solutions

Evolution firmly believes that with the right people, partners, processes and products supported by leading edge ‘digital customer solutions’ we can provide solutions that will deliver real value.



Our national network of surveyors has been sourced on the basis of their experience in technical building analysis, proven customer service track records and ability to demonstrate competencies in industry technical and claims handling philosophies.

Loss Mitigation

We have sourced and developed (first to the UK market) mitigation products and repair methods which are carried by our supply chain and can be implemented during the first assessment or as an emergency call out.

Building Repairs

We use a handpicked network of accredited building repair partners who provide a fully guaranteed market leading national fulfilment service.

Asbestos Removal

Our asbestos removal partners are fully licensed, vetted and insured for the safe removal of asbestos.


We believe that drying and restoration forms part of the reinstatement process, just as much as plastering or painting.


Our business has a direct contractual relationship with the scaffolding company who are responsible for scheduling the erection and removal of scaffolding.


Evolution Claims Management Limited

Trigate, 210-222 Hagley Road West
Oldbury, West Midlands
B68 0NP

For further information:
Tel: 03333 443505

©2016 Evolution Claims Management Ltd.